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Swim West

POLICIES/GUIDELINES AT SWIMWEST SWIM SCHOOL

While we always try to be flexible and accomodate our family's needs, we have some guidelines that we would like everyone to please follow.

LESSON FEES

A minimum of 50% of your swim lesson fee is due upon registration, with the remainder due on the first day of your lesson. SwimWest Swim School reserves the right to charge balances upon the due date. Registrations will not be accepted without a deposit.

Once the session has begun, all payments are due in full upon registration.

SwimWest Swim School accepts cash, check, MasterCard, or Visa.

REFUND POLICY

SwimWest Swim School does not issue refunds for any of its programs.

All unused funds paid to SwimWest Swim School shall become credit for future

use toward additional swimming lessons.

This includes medical reasons, moving, or missed lessons.

MAKE-UP LESSONS

Each child is allowed to do one make-up lesson during their session. If you miss more than one lesson, please pick up a Family Swim pass at the front desk. If your lesson day falls on an observed holiday, you will be granted one extra make-up lesson. If you cannot find a make-up time that works for your schedule, please accept a Family Swim pass or check with our other location to see if they have more availability. Due to class capacity, we hope you understand that we cannot guarantee make-up times will be available.

Make-up lessons do not carry over into the next session.

REFER A FRIEND AND EARN SPLASH CASH

If you are a current or former client of SwimWest and you refer a NEW family to a full session of swim lessons, you will earn $50 in Splash Cash! Just make sure your friend mentions your name upon booking, and you will earn your bonus within a few weeks!

Splash Cash is a certificate valid for swimming lessons, memberships,

birthday parties, or punch passes.

RETURN CHECK POLICY

If a check is returned for any reason a $25.00 fee will be added to your balance.

Once notified, payment is due immediately.

Non-payment will result in your registration being cancelled.

 

GENERAL GUIDELINES

  • Parents must remain on SwimWest Swim School premises at all times. Parents are to wait in the Observation Room or on the pool deck, and stay clear of the pool edge at all times. Children may not be left unattended before, during, or after their swim lesson.

  • All children are required to wear a swim cap during swim lessons, with the exception of those enrolled in the Parent-Tot classes.  We recommend practice by wearing the cap and goggles in the bathtub to help the child become comfortable wearing them.

  • Children are encouraged to wear goggles during class. These are not required; however wearing goggles will be a tremendous help while the children are going underwater.

  • All swimmers, regardless of age, must wear swimsuits.

  • Remove all Band-Aids.  We recommend using liquid band-aid.  Please be considerate and use discretion with wounds that have not healed sufficiently.

  • Children who are not completely toilet trained must wear a reusable swim diaper. Disposable swim diapers are not allowed in our pool.  Cloth swim diapers are available in our lobby swim shop.  Please have older children use the restroom before their class begins.

  • Please do not bring a sick child to class. We ask, to avoid spreading the illness any further, that you wait until your child is better before bringing them to class. If your child has a fever or a contagious disease, please stay at home until the illness has subsided. If you are unsure, please consult your doctor for the proper course of action.

  • No food or drink is permitted on the pool deck.

  • Do not let your children enter the pool until the class is scheduled to begin. This is for their safety, and for the safety of the other children in lessons.

  • Please allow swimmers finishing their classes to exit the pool before putting your child into the water.

  • Please use assigned changing areas or dressing rooms in the facility to dress and redress after class. We ask that children over the age of 5 use their same-gender locker room. We have family changing areas at the far end of the pool, and showers on deck for the swimmers to use.

  • Swimmers are not allowed to chew gum or have any type of hard candy during their swimming lesson.

     

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