Policies & Guidelines at SwimWest Swim School
While we always try to be flexible and accomodate our family's needs, we have some guidelines that
we would like everyone to please follow.
Lesson Fees
A minimum of 50% of your swim lesson fee is due upon registration, with the remainder due on the
first day of your lessons. SwimWest Swim School reserves the right to charge balances upon the due
date. Registrations will not be accepted without a deposit. Once the session has begun, all payments
are due in full upon registration. SwimWest Swim School accepts cash, check, MasterCard, Visa, and
Discover.
Refund Policy
SwimWest Swim School does not issue refunds for any of its programs. All unused funds paid to SwimWest
Swim School shall become credit for future use toward additional swimming lessons, memberships, or
birthday parties. This includes medical reasons, moving, or missed lessons.
*NEW* Make-Up Lessons
Students will be allowed one makeup lesson per session. Parents and instructors have expressed concern that frequent makeups are disruptive to the classes. We considered eliminating makeup lessons entirely since most youth athletic programs and enrichment classes do not allow any makeup times. However, we realize the importance of keeping a sick child at home or attending a special event. We conducted a survey of parents regarding our makeup policy, and the consensus was that students should be allowed one makeup lesson per session. The only exception to the one makeup policy is if SwimWest has to cancel lessons due to a weather emergency or a pool incident. Under these circumstances, we will allow an extra makeup lesson or provide a family swim pass. Due to our low instructor to student ratio, we cannot guarantee the availability of makeup classes. If you are unable to find a time that works for your schedule, we can offer makeup times at our other locations or a family swim pass.
We appreciate your feedback and hope this policy will help to maintain the high quality of our lessons.
Refer a Friend and Earn Splash Cash
If you are a current or former client of SwimWest and you refer a NEW family to a full session of swim
lessons, you will earn $50 in Splash Cash! Just make sure your friend mentions your name upon booking,
and you will earn your bonus within a few weeks!
*Please note we cannot grant Splash Cash if your name is not mentioned upon booking*
Splash Cash is a certificate valid for swimming lessons, memberships, birthday parties, or punch passes.
Return Check Policy
If a check is returned for any reason a $25.00 fee will be added to your balance. Once notified, payment
is due immediately. Non-payment will result in your registration being cancelled.
*NEW* Holiday Prorating
If your lesson falls on a holiday on which SwimWest is closed, your lesson price will be prorated instead of being given an extra makeup as was our past policy. This will help to reduce the overall number of makeup lessons. SwimWest is closed for the following holidays that fall within a session of lessons: Easter, Memorial Day, Independence Day, Labor Day, and Thanksgiving Weekend (Thursday through Sunday).
General Guidelines
- Parents must remain on SwimWest Swim School premises at all times. Parents are to wait in the Observation
Room or on the pool deck, and stay clear of the pool edge at all times. Children may not be left unattended
before, during, or after their swim lesson.
- All children are required to wear a swim cap during swim lessons, with the exception of those enrolled in
the Parent-Tot classes. We recommend practice by wearing the cap and goggles in the bathtub to help the
child become comfortable wearing them.
- Children are encouraged to wear goggles during class. These are not required; however wearing goggles will
be a tremendous help while the children are going underwater.
- All swimmers, regardless of age, must wear swimsuits.
- Remove all Band-Aids. We recommend using liquid band-aid. Please be considerate and use discretion with
wounds that have not healed sufficiently.
- Children who are not completely toilet trained must wear a reusable swim diaper. Disposable swim diapers
are not allowed in our pool. Cloth swim diapers are available in our lobby swim shop. Please have older
children use the restroom before their class begins.
- Please do not bring a sick child to class. We ask, to avoid spreading the illness any further, that you wait
until your child is better before bringing them to class. If your child has a fever or a contagious disease,
please stay at home until the illness has subsided. If you are unsure, please consult your doctor for the
proper course of action.
- No food or drink is permitted on the pool deck.
- Do not let your children enter the pool until the class is scheduled to begin. This is for their safety,
and for the safety of the other children in lessons.
- Please allow swimmers finishing their classes to exit the pool before putting your child into the water.
- Please use assigned changing areas or dressing rooms in the facility to dress and redress after class.
We ask that children over the age of 5 use their same-gender locker room. We have family changing areas at
the far end of the pool, and showers on deck for the swimmers to use.
- Swimmers are not allowed to chew gum or have any type of hard candy during their swimming lesson.
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Open Swim Times
Looking for our open swim schedule?
Click Here!
Free Trial Swim Class
Interested in trying a class before signing up?
We've got you covered. Every new family is welcome to a free trial class or free pass to our
family open swim. Call for details.
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Read the latest blog entries from Karen Kittelson below:
The Fish Tales Blog |
The Safety Blog
SwimWest Program Schedule
Need dates and times? Click your desired location
below for a complete program schedule.
Madison West |
Madison East |
Fitchburg
Swim & Gym All Sports Camp
Swimming, gymnastics, basketball, soccer, tennis, and fun theme weeks... you'll
find it all at Swim&Gym All Sports Camp!
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